Recover from Dodgy Update

If an update fails, you can get back on track by clearing the application binaries and starting the application again. See below for steps on how to do this for your system:

MacOS

From the Finder:

  1. Select Go > Go to Folder or press Cmd + Shift + G
  2. Enter ~/Library/Application Support and press Enter
  3. Locate the stringer folder and move that into the trash

See next steps.

Windows

To remove application binaries on Windows:

  1. Select Start > Run or press Windows + Shift + R.
  2. Enter %APPDATA% into the Run prompt
  3. Locate the stringer folder, and send the folder to the recycle bin.

See next steps

Next Steps

From here you can relaunch the application and the launcher will download the latest version of the app. If the problem remains after following these steps, please wait and try again later.